Tuesday, January 10, 2012

The System Is Down



I had a little iPad accident this weekend and had been fretting about what to do about my shattered screen. Would Apple replace it? Could it be fixed? Well, I went to the Genius Bar at the local Apple store tongight and they confirmed that accidental damage was not covered by Apple Care. But by Saint Steve in Heaven, they decided to wave the repair costs due to an extended wait (~30 minutes) and gave me a new machine. Maybe they do this all the time? Maybe not. All I know is that Apple earned some serious loyalty points with me tonight.

I'm currently restoring from backup. Because I use the iPad to compose posts, blogging will resume in a day or so.

(Still hoping to read Weird Adventures on this sucker, as that's what I was reading when I suffered my mishap.)

7 comments:

Nero said...

Been a while.

I went with the Kindle Fire, when I launch it across the room I'll be out a big night rather than a month's rent.

Theron said...

I'm a dyed-in-the-wool, it's-how-I-make-my-living Windows guy, but I've been nothing but amazed by Apple's service since I started using their products.

School Master said...

The same thing happened to my iPhone last year. I went to the Genius Bar, they told me that it would cost $199 to fix the broken screen glass. But since the clerk didn't wan't to see me cut my ear on the glass, he swapped out the phone gratis!

School Master said...

Oh, and from the picture you were using, I thought for a moment that the Brother's Chaps had made some new Homestar Runner cartoons.

Sigh....

Risus Monkey said...

@Nero: Yeah, I hear you. The Fir'es price-point is nice. Fortunately, I was temporarily flush with cash when I bought mine. Another month and even the Fire would have been tough.

@Theron: I go both ways, but Apple service is top-notch.

@School Master: Get the feeling that is a common occurrence. Yeah, we're doing this favor to replace it. But I don't mind. Most company's wouldn't replace so easily.

And I miss Homestar Runner big time.

Human's Folly said...

I love Apple. After converting from my old Dell machine to a new iMac, I don't think I'll ever go back.

Risus Monkey said...

@Human Folly: I don't think I'll go back to PC at home, but work keeps my toes in the other pool.